Privacy Policy

Last updated: June 2026

Splendid Skylights respects your privacy and is committed to protecting your personal information.

What Information We Collect

We may collect personal information that you provide to us, including

  • Name
  • Company name (if applicable)
  •  Phone number
  • Email address
  • Billing and delivery addresses
  • Information relating to your enquiry, quotation or project
  • Order and transaction details

When you place an order through our website, payment information is processed securely by Shopify and its payment providers. Splendid Skylights does not store your credit card details.

How We Use Your Information

We collect and use personal information to:

  •  Respond to enquiries
  •  Prepare quotations
  •  Process and fulfil orders
  •  Arrange deliveries
  •  Provide customer support
  •  Manage warranties and after-sales service
  •  Maintain accounting and business records
  •  Comply with legal obligations

Website Analytics and Cookies

Our website is hosted by Shopify and may use cookies and analytics tools to help us understand website traffic and improve the customer experience.

You can control cookie settings through your web browser.

Sharing Information

We do not sell or rent your personal information.

We may share information with trusted service providers where necessary to operate our business, including:

  •  Shopify
  • Payment providers
  • Freight and delivery companies
  • Accounting software providers such as Xero
  • Professional advisers where required

Information is only shared where reasonably necessary to provide our products and services.

Data Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically within systems used to operate our business, including Shopify, Xero, email systems and cloud-based service providers.

Access and Correction

You may request access to personal information we hold about you or request correction of inaccurate information.

To make a request, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Splendid Skylights
17–23 Valley Street
Oakleigh South VIC 3167
Australia

Email: sales@splendidskylights.com.au
Phone: 1800 010 566

Changes to this Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this website.